Return & Refund Policy
At Marlowe, we want you to be completely satisfied with your purchase. Please review our return, exchange, and refund policy below.
14-Day Return Policy
We offer a 14-day return policy, which means you have 14 days from the date you receive your order to request a return.
To be eligible for a return, the item must be:
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In the same condition in which you received it
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Unworn and unused
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With all original tags attached
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In its original packaging
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Accompanied by your receipt or proof of purchase
To request a return, please contact us at marlowe.officialeg@gmail.com or send us a DM on our social media channels.
Returns must be requested and approved before the item is sent back. Once your return request is accepted, we will provide you with instructions on how and where to return your order.
Items returned without contacting us first may not be accepted.
If the return is requested for reasons other than a manufacturing defect, damage, or an incorrect item received, return shipping fees will apply and will be the responsibility of the customer.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it.
If your item arrives damaged or defective, or if you receive the wrong item, please contact us immediately at marlowe.officialeg@gmail.com or send us a DM on our social media channels.
Our team will review the issue and work with you to resolve it as quickly as possible.
In cases where the product has a confirmed manufacturing defect, arrives damaged, or an incorrect item was sent, Marlowe will cover the applicable return or exchange shipping fees.
Exceptions & Non-Returnable Items
Certain items may not be eligible for return, including:
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Custom-made products
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Personalized products
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Special orders
If you are unsure whether your item is eligible for return, please contact us at marlowe.officialeg@gmail.com or send us a DM on our social media channels before submitting your request.
Exchanges
If you would like a different size or product, please contact us at marlowe.officialeg@gmail.com or send us a DM on our social media channels.
Exchange requests are subject to product and size availability. Items must meet the same eligibility conditions outlined in our return policy.
For exchanges requested for reasons other than a manufacturing defect, damage, or an incorrect item received, exchange shipping fees will apply and will be the responsibility of the customer.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note that your bank, card provider, or payment provider may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at marlowe.officialeg@gmail.com or send us a DM on our social media channels.
